We offer you various forms of support and technical assistance so that you are always assured of adequate support!
The options include:
Phone support is often enough to get your machine or system up and running again as quickly as possible after a failure. Thanks to their years of experience, our highly-trained technicians can repair the failure by phone in most cases.
We establish a remote connection (e.g. VPN or GPRS) with your machine or system. One of our technicians will look at and, if necessary, troubleshoot the machine. This possibility has the advantage of quickly analysing and troubleshooting the failure, and keeping a possible downtime to a minimum.
Robertpack keeps a close eye on the developments around Covid-19 (coronavirus).
We adhere to the measures drawn up according to the guidelines of the RIVM and the GGD to ensure the health of our staff and our customers, while doing everything we can to provide the same support and after-sales service that you are used to from Robertpack.
We limit physical meetings both internally and externally as much as possible.
Delivery times for delivery of new installations will be continued as much as possible according to the agreed schedule. For FAT and delivery on location, we make agreements in good consultation with our customer.
The delivery time of supply parts is closely monitored in order to avoid delays as much as possible.
As usual, you can reach us during normal office hours (07.30 - 16.30) Furthermore, our service line is normally available 24/7 as stated in the agreed service agreements.
We follow the instructions of the designated authorities on a daily basis and will adjust our policy where necessary.
Take care of yourself and others!
Robertpack Industrial & Packaging Equipment B.V.